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FREQUENTLY ASKED QUESTIONS

Your Questions Answered

We strive to answer all your questions.  We’ve included a few frequently asked questions here, but please reach out to us at customerservice@cobblestonefootwear.com with all your questions and to receive our Wholesale Buyer Relationship Guide.

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Bellini

CAN I PRE-ORDER SHOES?

Yes, since your orders are custom made and once an order is processed it will arrive directly from our manufacturing facility in Mexico.  At this time, we chose not to have a fulfillment center, saving you money and increasing your wholesale to retail margins by removing storage and warehouse processing costs.

Barcelona

DO YOU HAVE A MINIMUM NUMBER OF PAIRS FOR WHOLESALE ORDERS?

Yes, there is a minimum requirement for an initial wholesale order.  Please email us at customerservice@cobblestonefootwear.com  

Minimums for refill orders are handled on a per account basis.

Jennee

WHAT IS YOUR RETURN POLICY?

Buyers will be afforded full and unconditional return privileges for damaged and defective returned goods.  Email us at customerservice@cobblestonefootwear.com to receive our Wholesale Buyer Relationship Guide for a list of our policies and procedures.

Catalina
What are some special attributes?

  • Durable Quality

  • Machine Washable 

  • Bunion Friendly

  • Lightweight

  • Handmade

  • Italian Fabric

  • Made in Leon Mexico, a puebla with over 400 hundred years of shoe production and generations of experience.

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